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Document and user names are not appearing in the print queue when they are sent from MAC OS/X Clients.

Answer: (From Microsoft Knowledge Base)

PSS ID Number: Q322841

Article Last Modified on 06-12-2002

The information in this article applies to:

Microsoft Windows 2000, 2000 SP1, 2000 SP2 Server

Microsoft Windows 2000, 2000 SP1, 2000 SP2 Advanced Server

Symptoms

When you are using Print Services for Macintosh and you are printing from a MAC OS/X-based client, the print queue window may not display the document title or the user name for the print job.

Cause

This problem may occur if Windows 2000 Services for Macintosh is not properly parsing the PostScript header. The document title and the user name are contained in the PostScript header of the print job.

Resolution

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix.