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What if there are problems with my OCS system? 

OCS will work through the issues with you and ensure that the system is functioning correctly.  You can call OCS at 905-828-9706 provided you have a support contract. 

OCS Pro provides detailed tracing and logging as to the tasks performed and any issues that may occur. 

Step 1: Browse to the OCS server 

Step 2: Run OCS Manager

Step 3: Select “Utilities Menu” 

All logging of information is stored in \\OCSPROG\CDUSR\LOGS folder. The tracing of information is usually disabled and should only be enabled if there is an issue.

Adjustable Logs:

Server Log       - Show information all enabled tasks      

Client log          - information from client and PRS

‘Always On’ Logs:

FTP log            -logs the ftp imports  

Print job log      - logs the printing

Add Value log  - logs the adding of value

Copy log          - logs the copies made

TA usage log       - logs the TA usage by month

Enabling Tracing

From the Utilities Menu, select “Turn tracing On/Off”.

Viewing Logs

When tracing an issue select “Server Log”.  NOTE: OCS recommends deleting the log file prior to starting to troubleshoot an issue to limit the amount of tracing information that needs to be examined.  

Re-create the issue. Once the issue has been recreated, the logs will be in \\ocsprog\cdusr\logs folder. The logs can only be read by OCS programs.

Using The Logs:

To view the tracing, select “List All”.  Much of the tracing information is primarily for use by OCS to track down a problem, and the meaning may not be apparent.  One key indicator of a problem can be viewed by selecting “Check NIC”.  This will list any socket errors detected by OCS.  All systems will have some socket connection failures, but if the frequency seems high (e.g. every few minutes), the server’s network card may be starting to fail.

The log files can be transmitted to OCS in two ways:

1. Zip the logs and email them to ocs@vasinc.com

2. Upload the to OCS by going to ftp.vasinc.com and logging in as “ocsup” with a password  of “helpme”, then call or email OCS to let us know the file is there.